1. Identity, roles and contact
UONE SMC, established in the United Arab Emirates, operates the UONE service at www.uone.uk. Privacy, rights and controller enquiries may be sent to [email protected]. Approved customer organisations generally decide why customer records are submitted and act as controllers for those records. UONE processes those submitted records on their documented instructions and may act as controller for account administration, security, billing, support, and legal-compliance information.
2. Information processed
UONE may process organisation and authorised-user details; uploaded campaign fields; public-evidence results and source links; campaign, export and feedback records; order, wallet and reconciliation records; support communications; and security, audit, device, network and session events.
3. Why information is processed
Processing supports authentication, authorised public-evidence searches, campaign recovery, result delivery, billing, usage limits, fraud and abuse prevention, auditability, support, service improvement, legal obligations, and enforcement of the Terms and Acceptable Use requirements.
4. Cookies and browser storage
UONE uses strictly necessary session and security cookies, together with temporary browser-session information, to protect signed-in areas and confirm authorised actions. These technologies are not used for advertising or cross-site tracking. UONE does not include session-recording, heatmap, behavioural-advertising, or third-party analytics tools in this release.
5. Service providers and international and cross-border processing
UONE may use carefully selected service providers for hosting, email delivery, public-information review, and related service support. Only information reasonably required to provide the relevant service should be shared. Processing may occur in more than one country and must be governed by contractual, security, and transfer safeguards appropriate to the applicable law.
6. Retention
Campaign, security, audit, billing and support records are retained only for appropriate operational, contractual, dispute, security and legal periods. Security and audit records are generally retained for up to 365 days unless a longer period is required by law or an applicable agreement. Session information expires or is removed when access ends or is revoked. Customer organisations remain responsible for retention and deletion of downloaded exports.
7. Accuracy, minimisation and authorised use
Customer organisations must submit only relevant, accurate and lawfully obtained data for an approved business purpose. UONE results are evidence-assisted findings, not guaranteed facts, and should be reviewed by an authorised person before consequential decisions are made.
8. Security
UONE uses layered access controls, secure sessions, activity records, restricted administration, and campaign-recovery safeguards. No online service can guarantee absolute security.
9. Individual rights and organisation requests
Depending on applicable law, individuals may have rights to access, correct, delete, restrict, object to, or obtain information about processing. Requests concerning a submitted customer record should normally be directed first to the organisation that submitted it. UONE will support verified controller requests and will respond directly where UONE is the responsible controller.
10. Requests, deletion and complaints
Send privacy or deletion enquiries to [email protected]. Each request is entered into a controlled case process, assigned to the responsible privacy owner, identity and authority are verified, and the applicable response deadline is tracked. State the organisation involved and the nature of the request, but do not send passwords, verification codes, or unnecessary customer data. Unresolved concerns may be raised with the competent data-protection authority for the relevant jurisdiction.
11. Policy changes
Material changes will be reflected on this page and, where appropriate, communicated through the service or contractual channel. Last reviewed: 30 July 2026. This policy should be read together with the applicable customer agreement.
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